19.5%
Of complaints are crashes and freezes — larger than the next two themes combined, and universal across every app measured.
What it does
Stays open
Your typing survives a screen refresh and the app doesn't close between job views. The single largest complaint in this category, and the least glamorous to fix.
Never lies about uploads
Every photo shows exactly where it is — on the device, queued, or confirmed by the server. A failed upload is visible and retryable, never silently dropped or duplicated.
Works without signal
Clock in, write notes and take photos in a basement. It queues locally and syncs later, and nothing is recorded as saved until it really is.
Why we're building it
The numbers below are about the budgeting apps people use today — not about Feedwatch. We read 7,682 one-to-three-star reviews across 58 field service apps written by people who were already paying to work out what actually goes wrong before designing anything.
Salesforce
Workiz
ServiceTitan
Jobber
Housecall
Joist
41%
Of Salesforce Field Service reviews mention reliability. Workiz 34%, ServiceTitan 32%, and even the best sits at 11%.
3.6%
Of complaints are photo and attachment handling — more than double the offline signal we originally chased.
7,682
Low-star reviews read across 58 apps to produce these figures.
Reliability
Every app measured sits between 11% and 41% reliability complaints. This is not one bad vendor dragging an average — it is the category.
Photos
In the trades photos are the work product: proof of completion, warranty and insurance evidence. One at a time, no delete-after-upload, no search in the picker.
Honest queues
“It'll say it won't upload when it actually did and I end up uploading duplicates.” That is the failure, correctly scoped.
How Crewproof works
1
It opens, and stays open
Your typing survives a screen refresh. The app doesn't close between job views. Unglamorous, and the single largest thing people complain about in this category.
2
Photos that really upload
Multi-select from the native picker, background upload with a queue you can actually see, delete-after-upload, and no duplicates from a failure that never happened.
3
The phone does the job
Move a job on the schedule, see the whole month while a customer is on the phone, open an estimate without being told to use the full site.
What people actually say
They are asking for the software they already pay $100-300 a month for to open, hold what they typed, and upload the photo. These are real reviews from paying customers.
“Adding photos is a chore because they refuse to use the Google selector and use some other weird thing that doesn't give you access to any of the Photos app features… so you have to scroll through and pick one at a time.”
Jobber · 1★ · 56 votes
“Often times I'll attempt to upload pictures and it won't do it, OR it'll say it won't upload when it actually did and I end up uploading duplicates.”
Buildertrend · 1★ · 17 votes
“Screens refresh when I'm typing paragraphs, completely deleting what was typed.”
ServiceTitan · 1★ · 11 votes
Crewproof is built for:
Small crews
Two to fifteen technicians, where every hour lost to the software is an hour not billed.
Technicians
The people handed the tool who didn't choose it. “On average, the worst part of my day.”
Photo-heavy trades
Where documentation is the deliverable and a lost upload is a warranty argument.
Anyone paying $100-300/mo
For software that crashes between one in nine and one in three sessions.
Pricing
Not chargeable yet — the product is in development. This is what it will cost, published now so nobody is surprised later.
Free
$0
For a single account, or for trying the method before trusting it.
- 2 connected accounts
- Connection health and uptime history
- Manual and CSV import
- No second-provider failover
- No locked rules
Standard
$8 / month
Or $72 a year — two months free. Everything the product does.
- Unlimited connected accounts
- Multi-provider failover on every institution
- Full 30-day connection history per account
- Locked categorisation rules, auto-detect off
- Export everything, any time, no ceremony
Founding
$149 once
Three years of Standard included, then your renewal is locked at today's annual price for as long as you keep it.
- Everything in Standard
- Three years included from launch day
- Renewal locked at $72/year, in writing
- Direct line to us on what gets built next
Why there is no lifetime plan
Every connected bank account costs us money every month, for as long as it stays connected. A true lifetime price would eventually have to be withdrawn, throttled, or quietly degraded — which is precisely the complaint that produced this product in the first place. So the Founding plan locks a renewal price rather than pretending the running cost disappears. That promise is one we can actually keep.
What's actually built
There is a running demo at /app — synthetic accounts, no sign-up, nothing to install. Here is exactly where the line sits between what works and what doesn't.
Working in the demo
- Connection status derived from sync attempts that really ran — not a stored flag
- Automatic failover to a second provider, with the trace of both attempts
- 30-day feed uptime computed from that same history
- Category rules that rewrite past transactions and report how many changed
- Transaction list, filtering, and per-account detail
Not built yet
- Real bank connections — the demo simulates the institution
- Accounts, sign-in, and anything touching real money
- Budgets, goals and forecasting
- Mobile apps — the demo is web only
- Shared household access
Built in the open.
Crewproof is in development. No card, nothing to install — the demo is open to anyone right now. Leave an email for build notes and first access, or ask for a walkthrough and we'll take you through it properly.
One email address, stored to tell you when it ships. No newsletter, no sharing.